Booking Changes and Cancellations

Once you have made a booking and it has been confirmed, cancellation charges may apply if you are unable to attend. If the supplier is unable to fill your position on the allocated day you may lose your booking completely.

If we are able to change your booking the following fees will apply as a minimum and may vary between suppliers. Requests to change or cancel a booking within 7 days of the confirmed date will often result in the forfeiture of the booking.

An administration fee of $15 will be charged to booking changes where there is greater than 7 days to the confirmed date. Changes within 7 days of the confirmed date will be subject to a $25 administration fee as a minimum. Changes within 48hrs of the confirmed date will be charged a $50 administration fee as a minimum.

If for reasons outside of our control (weather, availability etc) we had to cancel the experience we will contact you as soon as possible to organise another suitable time.

Delivery

Your gift Pack will be sent via NZ Post within 48hrs of your order being placed and should reach it’s destination the next business day following despatch. Your Gift Pack will be sent in a plain non branded envelope so as to conceal any surprise. The envelope dimensions are (height =200mm, width = 180mm and depth =10mm) and therefore will fit in most letterboxes.

Vouchers

Your voucher will be valid for six months and the recipient is welcome to exchange it for an alternate experience (once only) free of charge within the six month time frame. Subsequent changes will incur an administration fee. The expiry date of the voucher will remain six months from time of original purchase. If the chosen experience is of a higher value, payment of the difference will be required. If the chosen experience is of a lessor value the difference will be deducted from your next purchase. Vouchers can be extended for a period of 3 months for a fee of $30. A voucher can be re-activated within 30 days of it becoming expired for a fee of $50. The voucher will be valid for 3mths from the date of expiry. Vouchers are non redeemable for cash and are non refundable.

Venues

If for any reason your selected venue or experience was withdrawn we would make our best efforts to provide your experience through an alternate venue, if this is not suitable we will happily exchange your voucher to an alternative experience of the same or lessor value. FreemanX works in conjunction with some of New Zealand’s finest experience suppliers, participation is conditional of acceptance of their individual Terms and Conditions.

Experience Descriptions

You can contact our customer service team for clarification on any experience. The information supplied is correct at time of publication, however it is abbreviated and may change slightly from time to time without notice. The complete set of information regarding your selected experience will be sent out with your gift pack and participation is conditional on acceptance of that description.

Transportation

All experiences unless expressly mentioned in the experience details are supplied excluding transportation to and from relevant venues.

Experience Pictures

The pictures are used as an indication only of the experiences. The venues, vehicles, settings, and craft may vary.

Session Lengths

Session lengths are an indication only of the time you will be at the venue. At most venues you will take turn with members of the public and waiting time may be involved.

Restrictions

FreemanX provides all information regarding any restrictions that may apply in the gift pack i.e. minimum age, weight, health or any other restriction. Please read through your gift pack material on receipt and contact us within two weeks of receipt if the experience is not suitable.

Disability

Certain experiences supplied by FreemanX may be unsuitable or require alternate arrangements for individuals with a disability. We are happy to make any such practicable arrangements on your behalf. Please make us aware of any such disability on ordering your experience.

Availability

All experiences are subject to availability so it is advisable to book at least 3 weeks in advance. Longer advance bookings are recommended for peak times including weekends and holidays.

The Weather

Certain experiences are subject to weather conditions. If in the event the experience is cancelled due to unsuitable weather conditions, an alternative booking will be made available.

Complaints

If you find any aspect of your dealings with FreemanX unsatisfactory please bring it to the attention of our customer service team so we can make reasonable steps to remedy the situation. If you are unsatisfied with your experience on the day, please bring it to the attention of the venue management. If you feel due diligence was not paid to your complaint please call our customer service team to discuss.

Other Information

All Prices are in New Zealand dollars, include GST and are correct at time of publication. FreemanX reserves the right to change prices without notice. Any change in price will be communicated before an order is placed.
FreemanX selects suppliers carefully and is associated with world class affiliates. However FreemanX can not guarantee the satisfactory performance or the safety standards of any of our suppliers.

FreemanX’s liability for any claim howsoever arising shall not exceed the price of the experience purchased.

The images, illustrations, and text contained within this website are protected by copyright and must not be replicated in whole or part unless given the express permission of FreemanX (NZ) Ltd.